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Effective Date: August 2025
Smartters Software Pvt. Ltd.
Registered in India
Address: Plot-99, Smruti Heights, Chandrasekharpur, Bhubaneswar, Odisha, India, 751016
Email: hello@replyme.live
Website: https://replyme.live
ReplyMe is an AI-powered chatbot platform that helps businesses engage with customers 24/7, generate qualified leads, and provide instant customer support. We operate as a Software-as-a-Service (SaaS) platform, enabling businesses to integrate intelligent chatbots into their websites and digital platforms.
• Business name, contact person details (name, email, phone number)
• Account credentials and authentication data
• Business website URL and integration details
• Chatbot configuration and customization preferences
• Usage statistics and analytics data
• Support tickets and communication history
• Conversation transcripts and chat history
• IP address, device type, browser information
• Pages visited and interaction patterns
• Contact information provided during conversations (if shared)
• Lead qualification data (when applicable)
• IP address, device type, browser, and operating system
• Log files, usage data (pages visited, session duration, interactions)
• Cookies and similar tracking technologies (see Section 7)
• Performance metrics and error logs
• Provide and manage the ReplyMe platform services (performance of a contract)
• Improve and personalize your chatbot experience (legitimate interest)
• Analyze usage patterns to enhance platform features (legitimate interest)
• Communicate updates, changes, or important service notifications (legitimate interest)
• Provide customer support and respond to inquiries (contractual obligation)
• Ensure platform security and prevent fraud (legitimate interest)
• Comply with legal obligations and regulatory requirements
We never sell your personal data. We may share it with:
• Service Providers: Third-party vendors who help us operate our platform (cloud hosting, analytics, customer support tools)
• Business Customers: Chatbot conversation data and lead information collected through their chatbots (as part of the service)
• Legal Authorities: When required by law, court orders, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with prior notice)
All third-party processors are required to maintain appropriate security measures and comply with applicable data protection laws.
We retain your data:
• As long as you maintain an active ReplyMe account
• For up to 30 days after account cancellation (for data recovery purposes, if requested)
• Chatbot conversation data is retained according to your account settings (you can configure retention periods)
• For up to 7 years for financial and tax records (as required by law)
• For as long as necessary to comply with legal obligations or resolve disputes
You may request deletion of your account and data at any time (see Section 9).
You have the right to:
• Access your personal data (request a copy of data we hold about you)
• Rectify inaccuracies (correct or update your information)
• Erase your data ('right to be forgotten') - request deletion of your account and data
• Restrict or object to processing (limit how we use your data)
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent at any time (if processing is based on consent)
• Lodge a complaint with your local data protection authority
To exercise these rights, contact us at: hello@replyme.live
We use cookies and similar technologies to:
• Enable core platform functionality (authentication, session management)
• Understand usage patterns and improve platform performance
• Personalize your experience and remember preferences
• Analyze chatbot interactions and optimize AI responses
• Provide analytics and reporting features to business customers
You can control cookies via your browser settings. Essential cookies are required for the platform to function properly.
ReplyMe is designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately at hello@replyme.live.
We implement industry-standard security measures to protect your data, including:
• SSL/TLS encryption for data in transit
• Encrypted data storage in secure cloud infrastructure
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Staff training on data protection and security best practices
• Incident response procedures and monitoring
Despite our security measures, no system is 100% secure. We encourage users to use strong passwords, enable two-factor authentication when available, and report any suspicious activity immediately.
Your data may be processed and stored in servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. By using ReplyMe, you consent to the transfer of your data to our servers and processing facilities.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. When we make significant changes, we will:
• Post the updated policy on our website
• Notify account holders via email
• Update the 'Last Updated' date below
Last Updated: January 2025
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Smartters Software Pvt. Ltd.
Plot-99, Smruti Heights, Chandrasekharpur
Bhubaneswar, Odisha, India, 751016
Email: hello@replyme.live
Empowering businesses with AI-powered chatbots to engage customers 24/7, generate qualified leads, and deliver exceptional customer support experiences.
Copyright © ReplyMe 2025. All rights reserved