1. Who We Are

Dobby Connect Ltd
Registered in Ireland
Email: support@dobby.ie
Website: https://dobby.ie

We operate a platform that connects individuals (Helpers) with customers looking for support with non-medical senior care and home services such as companionship, home help, and daily tasks.

2. What Personal Data We Collect

From Customers

• Full name and contact details (email, phone number, address)

• Booking and service preferences

• Payment information (processed securely via third-party providers)

• Feedback and reviews

• Communication history with Dobby and Helpers

From Helpers

• Full name, contact details, photo ID

• Background check documentation

• Training completion records

• Banking/payment details for withdrawals

• Availability and job preferences

• Profile description and ratings

Automatically Collected Data

• IP address, device type, browser

• Log files, usage data (pages visited, session duration)

• Cookies and similar tracking technologies (see Section 7)

3. Why We Collect Your Data (Legal Basis)

• Provide and manage the Dobby service (performance of a contract)

• Match Helpers with Customers (legitimate interest)

• Process secure payments (contractual obligation)

• Improve and personalize your experience (legitimate interest)

• Communicate updates, changes, or promotions (consent or legitimate interest)

• Ensure compliance with legal obligations

4. Who We Share Your Data With

We never sell your data. We may share it with:

• Helpers and Customers (limited to booking purposes only)

• Payment Providers (e.g., Stripe) for secure transactions

• Background Check Providers (for Helper verification)

• Service providers (IT infrastructure, customer service platforms)

• Regulators or law enforcement, where legally required

All third-party processors are GDPR-compliant.

5. How Long We Keep Your Data

We retain your data:

• As long as you have an active Dobby account

• For up to 7 years afterward, as required for legal, tax, or dispute resolution purposes

You may request deletion of your account and data at any time (see Section 9).

6. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Rectify inaccuracies

• Erase your data ('right to be forgotten')

• Restrict or object to processing

• Data portability

• Withdraw consent at any time (if applicable)

• Lodge a complaint with the Data Protection Commission: https://www.dataprotection.ie/

To exercise these rights, contact: support@dobby.ie

7. Cookies & Tracking

We use cookies to:

• Enable core functionality (e.g., login)

• Understand usage and improve performance

• Personalize content and remember preferences

You can control cookies via your browser settings. For more, read our Cookie Policy (Coming Soon).

8. Children’s Privacy

Dobby does not knowingly collect personal data from individuals under the age of 18 without parental consent. If you believe a minor has provided us with personal data, please contact us immediately.

9. Data Security

We use technical and organizational measures to protect your data, including:

• SSL encryption

• Secure cloud storage

• Access controls and staff training

Despite this, no system is 100% secure. We encourage users to use strong passwords and report any suspicious activity.

10. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in our services or legal requirements. When we do, we’ll post the changes on our website and notify you by email (where appropriate).

Last Updated: 15th July 2025

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
Dobby Connect Ltd
Email: support@dobby.ie