Free Cancellation

Customer can cancel for free up to 24 hours before the scheduled start time of the booking.

1. Cancellations 6-24hrs Before Start

If customer cancel 6-24 hours before start of the scheduled service, a cancellation fee of 50% of the booking amount will apply.

This is to compensate helpers who have reserved their time for you.

2. Cancellation < 6hrs Before Start

If a customer cancels 6hrs less than service, 100% of the booking fee will be charged.

This ensures fairness to the helper’s time commitment.

3. Helper Cancellations

If a helper cancels at any time, Dobby will:

• Immediately inform the customer.

• Offer an option to rebook with another provider or receive a full refund.

4. Reschedule a Booking

• If customer reschedule >24hrs before start it is completely free of cost.

• If you reschedule <24hrs before 50% fee has to be decided unless helper agrees to accept the reschedule.

• <6hrs is considered as late cancelation, no refund.

5. Exceptional Circumstances

If cancellation happens due to medical emergencies or unforeseen events, please contact Dobby support.

We review these situations case-by-case and may waive cancellation fees where appropriate.

6. Cancellation Scenarios